Refund Policy


If you for any reason have an issue with your order, we are here to make it right.

Email us at with any issues within the first 30 days.


We accept cancellations within 24 hours of placing your order. 

The reason for the 24 hour limit is because orders are put into the Fulfillment Queue almost immediately after an order placed. 


Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.

Returned by Customer - It is best that you contact us before returning any products. We do not refund orders for buyer’s remorse.

Not legible - Complaints regarding illegibility are not accepted. We paint our signs with reflective paint which means increased legibility. We always recommend adding Solar Lights under your sign. If your landscaping is very colorful then we recommend adding something white behind the sign.

Size Issue - The sizes listed on our website are 99% accurate. That means you may notice a 1 or 2 inches difference in the final cut. This is very minimal and not noticeable at all. We do not accept refunds for this.

Discount Credit - Discounts cannot be credited after your order is placed. Canceling your order for this reason is not accepted. 


Email FIRST before returning packages with the reason for the return, image of the item(s) you want to return and your order #.

Our customer service representative will assist you in getting a return label to return your shipment to our factory headquarters.

Please keep a copy of your receipt with your return tracking number and immediately send it to with your order #.

Your order will be refunded once tracking states DELIVERED.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Products must be returned with its original packaging, tags, and invoice. Otherwise, a refund will not be issued.


United States 
7-14 business days
Fast & secure with USPS, UPS, or FedEx.
Hassle-free returns within 30 days. 

7-14 business days
Fast & secure with UPS, FedEx, or DHL.
Hassle-free returns within 30 days.


Shipping fees, taxes, and handling charges are Non-Refundable.

Customers are responsible for all shipping charges except for items that are damaged and/or covered by 

If you have any questions, please email us at

30 day guarantee

If you have any issues with your order, we will gladly refund or exchange your order.

100% Happy Pets

PapaPaws is all about creating products that give our pets and pet owners a Happier experience at home.

24/7 Customer Care

We strive to offer you 24/7 customer care. An agent is always readily available to assist you with any questions or concerns.

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